We analyzed dozens of call center and customer service staffing agencies in North Carolina and narrowed it down to the top 8 that combine real phone and chat-support screening with enough regional reach to fill a high-volume seat quickly.
This list ranks the top eight firms placing call center talent in North Carolina, from Charlotte’s contact centers to the Triad. Each firm was verified on tenure, call center fit, service range, and public reputation.
How We Evaluated
- Years of Experience (25%): Time operating in North Carolina, tied to an actual founding date
- Call Center Staffing Fit (25%): Depth of dedicated customer service recruiting, not general staffing
- Service Range (20%): Staffing models supported, from Temporary/Contract through Direct Hire
- Public Reputation (20%): Review signal on Indeed and each firm’s own site
- Employer and Candidate Support (10%): Communication quality during the assignment
Top Call Center Staffing Agencies in North Carolina: 2026 Rankings at a Glance
| Rank | Staffing Agency | Years of Experience | Call Center Staffing Fit | Service Range | Public Reputation | Employer and Candidate Support |
|---|---|---|---|---|---|---|
| 1 | The Resource | 46+ years in North Carolina | Verifies communication and software skills | Temporary/Contract, Temp-to-Hire/Contract | Candidate testimonials cite fast, attentive service | Weekly pay; CORE Assessment optional |
| 2 | Randstad | Founded 1960; five NC offices | Contact center staffing inside a large generalist practice | Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire | 3.7/5 on Indeed, ~19,500 reviews | Weekly pay praised; account management can feel hands-off |
| 3 | ManpowerGroup | Founded 1948; Milwaukee-based branch network | Customer service covered by its support services division | Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire | 3.8/5 on Indeed, ~21,700 reviews | Weekly pay noted; experience varies by branch |
| 4 | Adecco | Formed 1997 from Adia (1957) and Ecco | Customer Service Representative is among its top-placed roles | Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire | 3.7/5 on Indeed, ~20,300 reviews | Flexible scheduling praised; confirm benefits upfront |
| 5 | Kelly Services | Founded 1946; Troy, Michigan HQ | Placed through its broader office and admin practice | Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire | 3.8/5 on Indeed, ~20,700 reviews | Supportive management cited; pay structure criticized |
| 6 | Express Employment Professionals | Founded 1983; Oklahoma City franchise network | Customer Service Representative ranks among top placements | Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire | 3.8/5 on Indeed, ~10,400 reviews | Fast placement praised; pay varies by office |
| 7 | Addison Group | Decades of experience; one Charlotte office | Support division alongside its finance and administrative lines | Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire | 3.9/5 on Indeed, ~520 reviews | Hands-on managers; confirm PTO upfront |
| 8 | TalentBridge | Founded ~40 years ago; Charlotte-based | General practice that includes customer service | Direct Hire and Temp-to-Hire/Contract-to-Hire | 3.9/5 on Indeed, ~50 reviews | Communication praised; benefits can take time |
Top Call Center Staffing Agencies in North Carolina, Descriptions and Reviews
1. The Resource
Before a call center candidate reaches a hiring manager, The Resource verifies real phone and chat-support experience, plus the software a client’s contact center uses to manage calls. The Resource has 46+ years placing talent across North Carolina and over 6,300 placements last year, with some client relationships now past 25 years.
- Years of experience: 46+ years in North Carolina, offices across the Piedmont Triad
- Call center staffing fit: Verifies communication style and support-software proficiency pre-interview
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire, weekly pay
- Public reputation: Client relationships past 25 years, strong candidate testimonials
- Employer and candidate support: Weekly pay; CORE Assessment optional, never required
| Summary of Online Reviews |
|---|
| Candidates describe The Resource’s Winston-Salem team as “helpful and kind,” with reviewers pointing to fast, responsive support throughout placement. |
2. Randstad
Randstad’s North Carolina footprint spans five metro offices, more reach than any firm here for a high-volume contact center ramp-up. Founded in 1960 in the Netherlands, the firm operates customer experience recruiting inside a much larger generalist business. Charlotte, Durham, and Greensboro host locations, with Rocky Mount and Winston-Salem rounding out coverage.
- Years of experience: Founded in 1960, five North Carolina offices today
- Call center staffing fit: Customer experience recruiting inside a large generalist practice
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire placements
- Public reputation: 3.7 out of 5 on Indeed, nearly 19,500 reviews
- Employer and candidate support: Weekly pay and fast onboarding praised; account management can feel hands-off
| Summary of Online Reviews |
|---|
| Some customers note, “I can only give positive feedback. They are extremely responsive, great at communicating and their cost is worth every penny for the services they provide. Also, “They were the first to respond and have been efficient as far as finding me work.” |
3. Manpower Group
Milwaukee-based ManpowerGroup has operated since 1948, and its support services division is one of four ManpowerGroup brands touching customer service staffing. The scale gives North Carolina employers a large national candidate network, though a call center opening competes for attention alongside every other role the firm places.
- Years of experience: Founded in 1948, a national branch network
- Call center staffing fit: Customer service staffed through its support services division
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire search
- Public reputation: 3.8 out of 5 on Indeed, more than 21,600 reviews
- Employer and candidate support: Weekly pay noted; experience varies by branch
| Summary of Online Reviews |
|---|
| ManpowerGroup’s employees consistently leave comments like, “Very 1 on 1 adapt to finding what fits ur needs, very fun and open to talk to too.” |
4. Adecco
Adecco was formed in 1997 when Adia, founded in Switzerland in 1957, merged with Ecco. Headquartered in Zurich with a large U.S. arm, Adecco places Customer Service Representative roles often enough to rank among its most common job categories.
- Years of experience: Formed in 1997 from Adia (1957) and Ecco
- Call center staffing fit: Customer Service Representative is among its most-placed roles
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire placements
- Public reputation: 3.7 out of 5 on Indeed, more than 20,300 reviews
- Employer and candidate support: Flexible scheduling praised; confirm benefits upfront
| Summary of Online Reviews |
|---|
| Adecco holds a 3.7 out of 5 Indeed rating. One reviewer said the company “was accommodating to a flexible work-life balance.” |
5. Kelly Services
Kelly Services has operated out of Troy, Michigan since 1946, one of the longest-running staffing brands here. Customer support placements run through Kelly’s broader administrative practice rather than a standalone call center division, so depth varies more by local branch than by a dedicated national team.
- Years of experience: Founded in 1946, among the longest-established firms here
- Call center staffing fit: Staffed through Kelly’s broader office and admin practice
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire search
- Public reputation: 3.8 out of 5 on Indeed, more than 20,600 reviews
- Employer and candidate support: Supportive management cited often; pay structure criticized
| Summary of Online Reviews |
|---|
| Kelly holds a 3.8 out of 5 Indeed rating. One reviewer called it “a great company to work for” with a “family atmosphere.” |
6. Express Employment Professionals
Express Employment Professionals operates on a franchise model out of Oklahoma City, founded in 1983, giving each North Carolina office local ownership over its recruiting. Customer Service Representative placements rank among its most common roles.
- Years of experience: Founded in 1983, a national franchise network
- Call center staffing fit: Customer Service Representative ranks among its most frequent placements
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire placements
- Public reputation: 3.8 out of 5 on Indeed, more than 10,400 reviews
- Employer and candidate support: Fast placement praised; pay varies by office
| Summary of Online Reviews |
|---|
| Express holds a 3.8 out of 5 Indeed rating. One reviewer said the team “will get you job ASAP,” across full-time and seasonal roles. |
7. Addison Group 
Addison Group brings decades of experience as a national staffing firm. In North Carolina, it serves employers through one Charlotte office within a 28-office network. Customer support staffing sits alongside its better-known finance and administrative practices, a smaller but credentialed option here.
- Years of experience: Decades of experience as a national firm; one Charlotte office
- Call center staffing fit: Support division alongside its finance and administrative practices
- Service range: Temporary/Contract, Temp-to-Hire/Contract-to-Hire, Direct Hire placements
- Public reputation: 3.9 out of 5 on Indeed, roughly 520 reviews
- Employer and candidate support: Hands-on managers noted; confirm PTO upfront
| Summary of Online Reviews |
|---|
| Addison Group holds a 3.9 out of 5 Indeed rating. Reviewers say managers “give you the tools you need to succeed.” |
8. TalentBridge
TalentBridge has served Charlotte for roughly 40 years, giving it a hometown presence that out-of-state brands lack. Customer service placements are handled through its general staffing practice rather than a named call center division. Its smaller footprint supports closer local relationships.
- Years of experience: Founded roughly 40 years ago; Charlotte-based, smaller footprint
- Call center staffing fit: General staffing practice that includes customer service
- Service range: Direct Hire search alongside Temp-to-Hire/Contract-to-Hire placements
- Public reputation: 3.9 out of 5 on Indeed, roughly 47 reviews
- Employer and candidate support: Communication draws praise; benefits can take time
| Summary of Online Reviews |
|---|
| TalentBridge holds a 3.9 out of 5 Indeed rating from a small sample. One reviewer called a placement through the firm “really rewarding.” |
Best for High-Volume, Temporary Call Center Staffing in North Carolina
| Rank | Staffing Agency |
|---|---|
| 1 | The Resource |
| 2 | Randstad |
| 3 | ManpowerGroup |
| 4 | Adecco |
Best for Direct Hire Customer Experience Leadership in North Carolina
| Rank | Staffing Agency |
|---|---|
| 1 | Kelly Services |
| 2 | The Resource |
| 3 | Addison Group |
| 4 | TalentBridge |
For a PDF copy of this report, contact our team or call (336) 896-1000.